Tag: frustration

Suitcase – MIA!

I’ve traveled enough to know the drill. We step off the plane, tired but relieved, only to face the final hurdle: baggage claim. We stand there, watching everyone else’s bags slide down the conveyor belt like they were personally invited. But ours? Nowhere to be found. How do we feel in that moment when the…

By Donna Wuerch Noble August 24, 2024 Off

Keep Your Words Soft and Sweet

Last week I called an 800 number to get info on an online product. After a long wait in the queue, my conversation with the customer service rep was upbeat and informative, until I told the agent that I’d need to call back once I’ve made up my mind about ordering the product. That’s when…

By Donna Wuerch Noble January 25, 2016 Off