Following the Lead of Successful Businesses and People
When my family comes to Tulsa, eating at Chick-fil-A is a MUST! It went quickly, but we waited in a long line to place our order at the drive thru window!. Always a crowd there, I said, “This is really a phenomenon!” Then I remembered just why this company is so successful and has grown to be the second largest chicken chain in America. Some would say it’s the food. Others point to its clever advertising. (Let’s face it, there is something appealing about seeing a cow beg you to “Eat Mor Chikin.”) But, Founder Truett Cathy has a different view. He declares that the secret of his success is the company’s high quality of people and their attention to customer service.
How do they attract such people? Truett says it all goes back to Chick-fil-A being closed on Sundays. Truett believes everyone should have a day off a week – for church, rest, or to enjoy family. Accordingly, Chick-fil-A has attracted outstanding teams – many industry experts will say its people are the best in the food industry.
And, ONE of the reasons their record-setting drive-thru is so fast, and accurate, is that the team taking orders is in their own private part of the restaurant. Their focus is all YOU and YOUR order, with no other distractions. It’s part of their commitment to offer their customers the best experience possible!!
I was thinking about the standards of Chick-Fil-A, compared to our own standards of excellence, or the lack thereof. Do we brand ourselves with personality, wit and quality? Do we work hard, play hard and get adequate rest that we need? Do we honor God by setting aside a day, or time, for Him? Do we REALLY focus on the people in our lives – making them feel important, special and loved, or are we easily distracted with our cell phones or other matters that take away our attention from those who really matter most!
I think it’s time to follow the lead of successful people in business and in life – it just might make the difference we’ve been looking for to move up the ladder of personal and professional success in our own life!