Tag: customer service

Keep Your Words Soft and Sweet

Last week I called an 800 number to get info on an online product. After a long wait in the queue, my conversation with the customer service rep was upbeat and informative, until I told the agent that I’d need to call back once I’ve made up my mind about ordering the product. That’s when…

By Donna Wuerch Noble January 25, 2016 Off

Customer Service ROCKS!

Day 208 of Photo Inspirations — Customer Service ROCKS!!! Day before yesterday I arrived safely back home in Tulsa on my Southwest Airlines flight — all was well, except one of my bags didn’t arrive.  I routinely completed the missing bag report and was assured that my bag would probably be in on the next…

By Donna Wuerch Noble July 31, 2015 Off