Being Willing to Go the Extra Mile
One of the nose pads on my glasses fell off and went missing on Wednesday. I wore those glasses all day long while being uncomfortably poked by the empty wire with no pad on it. Since I’m in Austin, I had to find a vision center asap. So, Thursday morning I found the closest nearby…
Keep Your Words Soft and Sweet
Last week I called an 800 number to get info on an online product. After a long wait in the queue, my conversation with the customer service rep was upbeat and informative, until I told the agent that I’d need to call back once I’ve made up my mind about ordering the product. That’s when…
Customer Service ROCKS!
Day 208 of Photo Inspirations — Customer Service ROCKS!!! Day before yesterday I arrived safely back home in Tulsa on my Southwest Airlines flight — all was well, except one of my bags didn’t arrive. I routinely completed the missing bag report and was assured that my bag would probably be in on the next…
Following the Lead of Successful Businesses and People
When my family comes to Tulsa, eating at Chick-fil-A is a MUST! It went quickly, but we waited in a long line to place our order at the drive thru window!. Always a crowd there, I said, “This is really a phenomenon!” Then I remembered just why this company is so successful and has grown…